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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each and every page. A context menu will show up. It comprises detailed information about all the actions that you can carry out on the page in question. Each popup shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich selection of educational videos demonstrating how to work with our web hosting Control Panel. They're meant for those of you who want to see how things are being done instead of just reading articles. In this way, everyone can quickly get to know our hosting Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the solution you are looking for, check out our extensive Frequently Asked Questions section, which comprises questions asked by real customers and offers real solutions. We frequently "revamp" our Frequently Asked Questions section with new Q&A's in an attempt to embrace all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ section either, you can touch base with our excellent team of customer support engineers available 24x7x365 and ready to assist you with any question. Each support ticket you submit will be responded to in less than sixty minutes (the average support ticket response time being only 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 209676

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com

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